Terms & Conditions
Welcome to Elegant Tea Time
The following Terms and Conditions must be accepted by the “Hirer” prior to Elegant Tea Time” Pty Ltd making the goods or services available to the “Hirer”.
1. Basis of Contract
1.1 Unless otherwise agreed in writing by Elegant Tea Time and the Hirer, these terms and conditions shall be the only terms and conditions on which Elegant Tea Time will provide the goods and or services to the Hirer.
1.2 These Terms are deemed to be accepted by the Hirer on payment of a booking deposit, on receipt by Elegant Tea Time.
1.3 The Terms apply exclusively to every contract for the hire of goods and supply of services by the Hirer from Elegant Tea Time and cannot be varied or supplanted by any other terms without the prior written consent of Elegant Tea Time.
1.4 A written quote provided by Elegant Tea Time to the Hirer regarding the proposed hire of goods is valid for 7 days of issue date and is an invitation only to the Customer to place an order based upon that quote. Any terms in Elegant Tea Time’s quote form part of the Terms of the Contract and if inconsistent will prevail.
1.5 Goods hired shall at all times remain the property of the Owner.
2. Hire Charges and Delivery
2.1 All prices exclude GST and service charges unless otherwise stated.
2.2 A minimum hire charge of $100 excluding GST applies to all Dry hire items, and a minimum order amount of $250 ex GST and delivery fees to all delivery orders.
2.3 Amount quoted is for use of the goods for the period of time stated in the contract.
2.4 Unless otherwise specified, any delivery and pick up quotation assumes:
(a) delivery, and pick up of goods being provided during ordinary hours of 7am to 7pm;
(b) any delivery and pick ups outside ordinary delivery hours will incur an extra surcharge.
(c) Public Holiday surcharge applies to all bookings on public holidays.
(d) delivery being made to street level;
(e) grounds or floors being level and clear;
(f) If delivery is required to higher ground level, we must be notified before deposit is paid as extra surcharge applies.
(g) the Customer unpacking, setting out, repacking and cleaning of goods.
3. Dry Hire Items
3.1 A minimum order amount of $100 excluding GST applies to all dry hire items. Dry hire items are only items listed in the collection online and cake stands.
3.2 Dry hire items are to be picked up on the Friday 10am – 4pm and must be returned on the Monday 10am – 4pm. Late fees apply for items not returned on time.
3.3 A security bond applies to all dry hire orders, the bond is calculated based on the value of the items hired.
3.4 Security bond paid in cash on pick up is returned in cash, bank transfer payments or credit card payments, will require the client to provide us with bank details to process bond back into.
3.5 Client must ensure that items are not damaged during transport, we recommend that clients have vehicles that are appropriate for the items being picked up.
3.6 The Hirer agrees to pay for all products lost, destroyed, stolen, damaged or unreturned.
3.7 Damages to items whilst in clients responsibility, will be charged to client and deducted from security bond. If replacement cost is greater than the security bond held, client will be billed for the remainder of the balance.
3.8 Replacement costs will be paid to Elegant Tea Time based on the current pricing and availability of the items on the market.
3.9 All reimbursements shall be paid by the Hirer within 48hrs of the drop off of all items and maybe subject to late fee/extension fee if overdue.
4. Invoicing, Payment and Bonds
4.1 Payment for hire of goods and services must be made by:
(a) 50% Deposit of the total invoice on ordering within 7 day of invoice issue date; and balance 14 days prior to delivery date. For Dry Hire, security bonds can be paid on pick up.
(b) Deposits are non refundable, transferrable and cannot be exchanged for a credit note.
(c) Delivery cannot be confirmed unless full payment has been received 14 days prior to event.
(d) Items will not be held without a deposit. Hirer has 7 days within invoice issue date to secure items with 50% deposit.
(e) If order placed less than 7 days from event date, then payment in full is required within 48 hours from invoice issue date.
4.2 Payment must be made by Cash, or bank transfer or credit card.
4.3 The Hirer agrees to pay any expenses incurred or loss suffered by the Owner as a result of breach by the Hirer of its obligations pursuant to these Terms (including legal and debt recovery costs).
5. Variation and Cancellation
5.1 If through circumstances beyond the control of Elegant Tea Time, Elegant Tea Time is unable to provide goods, then Elegant Tea Time may:
(a) make changes to the goods provided that the end performance is not materially prejudiced; or
(b) cancel any order (even if it has already been accepted) by notice in writing.
5.2 The Hirer may cancel an order but will forfeit all booking deposits. For orders cancelled 14 days prior to the event date, the balance of the invoiced fee is due in full.
5.3 Any item removal or deductions from invoice must be made at least 4 weeks prior to the hire date. Variations made within 4 weeks will incur the hire charge. Additions can be made at any time and are subject to availability.
6.1 Upon completion of the hiring, the equipment must be properly cleaned by the hirer. It is agreed that the whole or part of the cost incurred by Elegant Tea Time arising out of the failure by the hirer under this clause may be deducted from the bond.
6.2 If items are returned unclean, a cleaning fee of $40 will be charged and deducted from the bond or charged to client.
7. Damage to Equipment
7.1 The Hirer is responsible for any loss or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear.
7.2 The Hirer agrees to pay for all products lost, destroyed, stolen, damaged or not returned to the Sweet Heavenly Events.
7.3 Damages to items whilst in clients responsibility, will be charged to client and deducted from security bond. If replacement cost is greater than the security bond held, client will be billed for the remainder of the balance.
7.4 Replacement costs will be paid to Elegant Tea Time based on the current pricing and availability of the items on the market.
8. Privacy & Information
8.1 Suppliers must comply with their own privacy policies and with all applicable privacy laws in the collection and use of individuals’ personal information collected as a result of an enquiry made to a Supplier from the Website.