Terms & Conditions

Welcome to Elegant Tea Time

Basis of Contract

1.1 Unless otherwise agreed in writing by Elegant Tea Time and the Hirer, these terms and conditions shall be the only terms and conditions on which Elegant Tea Time will provide the goods and or services to the Hirer.

1.2 These Terms are deemed to be accepted by the Hirer on payment of a booking deposit, on receipt by Elegant Tea Time.

1.3 The Terms apply exclusively to every contract for the hire of goods and supply of services by the Hirer from Elegant Tea

Time and cannot be varied or supplanted by any other terms without the prior written consent of Elegant Tea Time.

1.4 A written quote provided by Elegant Tea Time to the Hirer regarding the proposed hire of goods is valid for 7 days of issue date and is an invitation only to the Customer to place an order based upon that quote. Any terms in Elegant Tea Time’s quote form part of the Terms of the Contract and if inconsistent will prevail.

1.5 If an order placed by the Customer is accepted by Elegant Tea Time, Elegant Tea Time agrees to hire the goods to the Hirer for the Hire Period for use at the Site on these Terms.

1.6 Goods hired shall at all times remain the property of the Owner.

Invoicing & Charges

2.1 All prices exclude GST and service charges unless otherwise stated. 

2.2 A minimum hire charge of $100.00 Excluding GST applies for all small pick up orders and a $250 Excluding GST charge applies for delivery orders. This does not include delivery fees.

2.3 We require a 50% Deposit of the total quoted fee on ordering within 7 day of invoice issue date; and balance with cash on pick up, or 14 days prior to delivery date.

(a) Deposits are non-refundable, transferrable and cannot be exchanged for a credit note.

(b) Items will not be held without a deposit. Hirer has 7 days within invoice issue date to secure items with 50% deposit.

(c) If order placed less than 7 days from event date, then payment in full is required within 24 hours from invoice issue date.

2.4 delivery, and pick up of goods being provided during ordinary hours of 7am to 7pm. Any delivery and pickups outside ordinary delivery hours will incur an extra surcharge.

(a) Public Holiday surcharge applies to all bookings on public holidays.

(b) delivery being made to street level;

(c) grounds or floors being level and clear;

(d) If delivery is required to higher ground level, we must be notified before deposit is paid as extra surcharge applies. (g) the Customer unpacking, setting out, repacking and cleaning of goods.

Variation and Cancellation

3.1 If through circumstances beyond the control of Elegant Tea Time, Elegant Tea Time is unable to provide goods, then Elegant Tea Time may:

(a) Make changes to the goods provided that the end performance is not materially prejudiced; or

(b) Cancel any order (even if it has already been accepted) by notice in writing.

3.2 The Hirer may cancel an order but will forfeit all booking deposits. For orders cancelled 14 days prior to the event date, the balance of the invoiced fee is due in full.

3.3 Any item removal or deductions from invoice must be made at least 4 weeks prior to the hire date. Variations made within 4 weeks will incur the hire charge. Additions can be made at any time and are subject to availability.


4.1 Upon completion of the hiring, the equipment must be properly cleaned by the hirer. It is agreed that the whole or part of the cost incurred by Elegant Tea Time arising out of the failure by the hirer under this clause may be deducted from the bond.

4.2 If items are returned unclean, a cleaning fee of $40 will be charged and deducted from the bond or charged from credit card.

Damage to Equipment

5.1 The Hirer is responsible for any loss or damage to the equipment for any reason whatsoever except loss or damage which is caused by reasonable wear and tear.

5.2 It is agreed that upon the completion of the hire period, any replacement or repair cost of the equipment will be deducted from the bond or paid in full to the delivery driver upon item collection.

Vendor Directory

6.1 The advertising fees payable to Elegant Tea Time pursuant to these Terms and Conditions are the quoted rates advised to you. We reserve the right to increase our fees and we will notify you of any fee increases. Advertising Fees are inclusive of GST.

(a) All prices on this site are quoted in Australian Dollars.

(b) You agree to place a Supplier Listing with Elegant Tea Time on the Website for a 12 month period (Initial Term), regardless of payment terms extended. By committing to Elegant Tea Time directory advertising you commit to the full 12 months advertising fees.

(c) Elegant Tea Time will provide you with a tax invoice for the advertising fees plus applicable GST. You must pay the full amount before your advertising goes online.

6.2 Elegant Tea Time may terminate your Directory Listing and remove your Directory Listing from the Website at any time during the Initial Term and for any reason. Elegant Tea Time is not obliged to provide you with reasons for terminating your Directory Listing.

(a)If Elegant Tea Time terminates your Directory Listing during the Initial Term and you have paid the advertising fees upfront and are otherwise not in breach of these Terms and Conditions, Elegant Tea Time will refund you a pro rata portion of the advertising fees applicable to the unused part of the Initial Term.

(b) If Elegant Tea Time removes receives complaints from visitors to the Website in relation to a Supplier Listing, Elegant Tea Time may without notice to the Supplier remove the relevant Supplier’s Directory Listing (or the offending part) from the Website immediately and if this occurs during the Initial Term and you have paid your advertising fees upfront, you agree that you will not be entitled to a refund of any amounts paid in respect of the Directory Listing during the Initial Term.

Marquee Light Letters

7.1 The Marquee Light Letters and signs are electrical and mainly suited to inside / undercover areas.  We will help you find a suitable location for these letters where they are protected and so are yourselves and your guests.

7.2 It is the responsibility of the hirer to speak with their venue for permission of Light Your Event to set up, ensure you organise substantial space for your props, as we are unable to move décor /furniture set up by other vendors.

7.3 You authorise us to use publicity/photographs from your event within our marketing channels.

7.4 Photographs will be taken at set-up in the case of any disputes, these will be referenced. Hirer agreement must be signed prior to event date or upon delivery. Hirer is liable for the items once they have been delivered.

7.5 If on arrival of set-up, the Elegant Tea Time team feel the letters/Signs location request is unsafe (ie: uneven floor, electrical equipment too close to water supply) then we have the right to place them in a position better suited. This is to reduce the risk of any damages to both props and more importantly, yourself and your guests.

7.6 Elegant Tea Time accepts no responsibility for any injuries or claims whilst using hired equipment.

7.7 You will indemnify us against any and every expense, financial loss, claim or proceedings whatsoever or damage to or loss of property arising out of the delivery, use, non-use, repossession, collection or return of the equipment or any part of it.

Privacy & Information

8.1 Suppliers must comply with their own privacy policies and with all applicable privacy laws in the collection and use of individuals’ personal information collected as a result of an enquiry made to a Supplier from the Website.

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