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FAQ

How do I hire from Elegant Tea Time?

Once you work out what you want to hire from our Online Collection, use our quote list option and add the items you are interested in. We will respond promptly, confirming availability for your date. To reserve and book your items, we will then issue an invoice to you and a deposit must be paid within 7 days to secure the items.

How are items priced?

All Items are priced individually per item. Price on website excludes GST. This will be added on total of invoice.

Is there a Minimum Order?

Yes. Our Minimum order amount for our small items is $100 Excluding GST, and orders are available for pick up from our warehouse. Security bond applies to all pick up orders.
For our larger items, we require an order minimum amount of $250 Excluding GST. Delivery and pick up fees are additional to the minimum amount.

Do I have to place a deposit?

Yes we require a 50% deposit paid within 7 days from initial invoice issue date. Deposits are non-refundable, transferrable and cannot be exchanged for a credit note.
Please ensure you read full terms and conditions upon invoice issue.

Can I visit your showroom and look at the pieces?

Yes! We would welcome this. Generally as many of our pieces are out on hire during the weekends, we only offer appointments on Wednesdays when most items are back in our warehouse. We are open by appointment only, so do call/write to arrange a convenient time to come.

Do you deliver?

Yes as most of our larger items do require delivery, we can also arrange delivery and collection on the same day if required. Ask us for a quote.
A minimum hire fee applies for items requiring delivery.

Can I pick up the pieces myself?

Most of our smaller items are available for collection. Items must be collected on Friday prior to the event and returned on Monday. Please check our operating hours for more details. All items picked up from the warehouse will require a security bond till items are returned.

When do I need to bring the items back?

The normal hiring contract is from Friday through to Sunday with return on Monday for weekend events. If you are not able to return them on the Monday we can arrange for a later return. (But we’d have to charge you an extra daily rate to cover the late return.) For corporate customers, just let us know your timing requirements.

What happens if something gets broken?

We understand accidents do happen, we require a bond for our hire items. If something gets broken, we will let you know the amount we require to cover the breakage. It is equal to the cost of replacement value. Amount will be deducted from bond or invoiced to customer.

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